IT Support Technician

Job Description

We need a proactive IT Support Technician to play a central role in our Durban-based team, providing essential technical support across various departments. Responsibilities will include managing service requests, maintaining hardware and software, and delivering outstanding customer service. If you thrive in a fast-paced environment and love solving IT puzzles, apply today!

Responsibilities

• Diagnose and troubleshoot hardware and software issues.
• Prepare IT equipment for deployment and support staff usage.
• Ensure all IT support activities comply with company policies.
• Help maintain data backups and disaster recovery plans.
• Provide feedback to management on IT support trends and issues.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Linux Operating System
• ITIL Framework

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Understanding of cybersecurity principles: Knowledge of basic cybersecurity principles and practices.
• Hands-on experience in IT project management: Experience in managing or assisting with IT projects.

Benefits

• Comprehensive health and wellness programs
• Employee assistance and counselling services
• Ongoing training and skills development
• Opportunity for career advancement

Company Culture

• Diversity and Inclusion: We value diversity and are dedicated to creating an inclusive workplace.
• Innovation: Our team is encouraged to think creatively and bring fresh ideas to the table.
• Team Collaboration: We promote effective teamwork and collaboration across all departments.