IT Support Technician

Job Description

We are seeking an IT Support Technician to provide technical assistance and support to our clients in Port Elizabeth. This role involves troubleshooting hardware and software issues, ensuring customer satisfaction, and maintaining IT systems. Successful candidates should have a passion for technology and a strong problem-solving mindset.

Responsibilities

• Support hardware installations and upgrades.
• Analyze recurring issues and propose solutions.
• Engage with vendors for equipment procurement and warranties.
• Maintain security and privacy protocols according to policies.
• Continuously update personal technical knowledge to improve support.

Requirements

Education

• IT-related degree or diploma
• Relevant certifications (e.g., CompTIA, Microsoft) are a plus

Experience

• 1+ years of hands-on experience in an IT support role

Technical Skills

• Linux OS
• VoIP Systems

Soft Skills

• Attention to Detail
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Understanding of cloud technologies and support frameworks.
• Basic coding skills (e.g., Python, PowerShell): Ability to write scripts for automation of routine tasks.

Benefits

• Comprehensive medical aid coverage
• Performance bonus based on target achievement
• Flexible work hours
• Support for further training and certifications

Company Culture

• Innovation Focus: We prioritize innovative thinking, pushing team members to explore new technology avenues.
• Supportive Leadership: Management is approachable and supports employee initiatives and ideas.
• Employee Recognition: We celebrate success and recognize the hard work of our employees continuously.