Technical Support Engineer

Job Description

We're on the lookout for a dedicated Technical Support Engineer to join our vibrant team in Cape Town. In this role, you'll be the first line of defense for our clients, providing technical assistance, troubleshooting issues, and ensuring customer satisfaction. If you have a knack for problem-solving and a passion for technology, we'd love to hear from you.

Responsibilities

• Serve as the first point of contact for customer technical support.
• Utilize diagnostic tools to troubleshoot software and connectivity problems.
• Assist in the setup and configuration of software applications for clients.
• Contribute to knowledge base articles by documenting solutions to common issues.
• Work with cross-functional teams to develop and implement customer support policies.

Requirements

Education

• Bachelor's degree in Computer Science or similar qualification

Experience

• 3+ years in technical support or customer service

Technical Skills

• VoIP technologies
• Database Management

Soft Skills

• Analytical Thinking
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Technical writing skills: Ability to document procedures and create user manuals.
• Project management skills: Experience in managing technical projects or teams.

Benefits

• Comprehensive medical aid coverage
• Annual performance bonuses
• Flexible working arrangements
• Employee recognition programs

Company Culture

• Diversity and Inclusion: We believe in a diverse workforce and an inclusive environment for all.
• Continuous Improvement: We are committed to ongoing training and professional development.
• Customer Centricity: Our clients are at the heart of everything we do.