IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our Johannesburg team. This role will see you providing technical support to our clients, troubleshooting hardware and software issues, and ensuring that our IT systems run efficiently. You'll play a vital role in keeping our clients satisfied through your expertise and customer service skills.

Responsibilities

• Respond to user requests and provide timely resolutions.
• Perform regular maintenance and upgrades on IT systems.
• Assist users with remote desktop configurations.
• Participate in IT inventory management and asset tracking.
• Document processes and create user manuals or guides.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking Fundamentals
• Help Desk Software
• Hardware Repair
• Microsoft Office Suite
• Active Directory
• Remote Support Tools

Soft Skills

• Excellent Communication
• Problem-solving
• Team Player
• Time Management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with VoIP systems: Knowledge of VoIP technologies and systems preferred.
• Knowledge of Cloud Services: Familiarity with cloud services like AWS or Azure.

Benefits

• Competitive salary package
• Medical aid and retirement benefits
• Paid time off and sick leave
• Opportunities for professional development

Company Culture

• Innovation: We encourage our employees to think outside the box and bring innovative ideas to the table.
• Diversity: We value a diverse workforce and strive to create an inclusive environment.
• Work-Life Balance: We promote a healthy work-life balance, offering flexible work hours.