IT Service Manager

Job Description

We are on the lookout for an IT Service Manager to oversee our technical support team in Durban. The ideal candidate will manage service delivery to ensure efficient operations, providing top-quality support to our clients.

Responsibilities

• Drive continuous improvement initiatives within the technical support team.
• Cultivate relationships with key stakeholders to enhance service collaboration.
• Lead troubleshooting sessions for complex technical issues.
• Ensure compliance with IT security policies and procedures.
• Report on service performance to senior management.
• Foster a customer-centric culture within the support team.
• Contribute to the development of IT service strategy.
• Manage IT service budgets and resource allocation.

Requirements

Education

• Bachelor's degree in Computer Science or IT
• Postgraduate qualification in IT is a plus

Experience

• At least 5 years in IT management or a related field

Technical Skills

• Database Management
• Software Development

Soft Skills

• Project Management
• Negotiation

Certifications

• Project Management Professional (PMP)
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in project management tools: Understanding of tools like JIRA or Trello for project tracking.
• Familiarity with software development lifecycles: Knowledge of various software development methodologies.

Benefits

• Comprehensive health cover including dental and vision
• Generous leave package including sick and annual leave
• Performance bonuses linked to company profits
• Support for professional development through training programs

Company Culture

• Work-life balance: We promote a healthy work-life balance to ensure well-being and productivity.
• Recognition and rewards: We celebrate our employees' achievements and offer recognition programs.
• Growth and development: Our team is supported with resources for professional growth and skill enhancement.