Healthcare Administrator

Job Description

We are seeking a detail-oriented Healthcare Administrator to manage our healthcare operations in Cape Town. The successful candidate will play a crucial role in coordinating administrative functions, ensuring compliance with healthcare regulations, and enhancing the patient experience.

Responsibilities

• Oversee front desk operations and patient interactions.
• Ensure efficient communication between healthcare providers and patients.
• Track and analyze performance metrics for administrative functions.
• Participate in quality assurance and patient care improvement initiatives.
• Support the IT team in managing healthcare management software.
• Facilitate training sessions for new administrative staff members.
• Monitor supply inventories and order necessary supplies timely.
• Handle patient grievances and provide effective resolutions.
• Support strategic planning activities and project management.
• Engage in continuous professional development in healthcare administration.

Requirements

Education

• Bachelor's degree in Healthcare Management or related field
• Master's degree in Health Administration is an advantage

Experience

• 5+ years of experience in a healthcare environment is required

Technical Skills

• Strong knowledge of medical billing processes
• Proficiency in Microsoft Office and healthcare database management systems

Soft Skills

• Leadership skills
• Interpersonal skills

Certifications

• Certified Healthcare Manager (CHM)
• HIPAA Certification

Languages

• English: Fluent

Advantageous

• Familiarity with healthcare analytics tools: Knowledge of analytics tools will assist in data-driven decision-making.
• Bilingual in English and Afrikaans: Proficiency in Afrikaans is an advantage for patient communication.

Benefits

• Generous leave policy including paid parental leave
• Employee assistance programs
• Flexible hours and remote work options
• Scholarship programs for further education in healthcare

Company Culture

• Innovation in Healthcare: We are committed to adopting innovative practices that enhance patient care.
• Employee Well-Being: We prioritise the well-being of our employees through various wellness initiatives.
• Community Engagement: We actively participate in community initiatives and support local health projects.