IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our dynamic team in Johannesburg. The ideal candidate will be responsible for troubleshooting hardware and software issues, providing quality customer support, and maintaining IT systems. If you have a passion for technology and enjoy helping others, this role is for you.

Responsibilities

• Provide end-user support for a variety of IT-related issues.
• Conduct routine maintenance on IT equipment to ensure optimal performance.
• Assist in implementing security protocols and best practices.
• Actively participate in team meetings and training sessions.
• Document solutions and knowledge in a knowledge base for future reference.
• Work with vendors and service providers to resolve issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• CompTIA Network+ Certification preferred

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Time Management
• Customer Service

Languages

• English: Fluent

Advantageous

• Familiarity with mobile device management: Experience managing mobile devices and understanding mobile security.
• Knowledge of ITIL practices: Understanding of ITIL frameworks and service management processes.

Benefits

• Comprehensive health and wellness benefits
• Retirement savings plan with company contribution
• Access to training programs and certifications
• Work-life balance initiatives

Company Culture

• Innovation: A culture that thrives on creativity, encouraging innovative ideas and solutions.
• Professional Development: We invest in our employees' training and growth for career advancement.
• Employee Engagement: We ensure our employees are engaged and valued for their contributions.