IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our Pretoria team. The ideal candidate will be responsible for troubleshooting, maintaining, and improving IT systems for our clients. You will serve as the first point of contact for technical support, resolving issues across hardware and software platforms.

Responsibilities

• Provide technical support and troubleshooting assistance to clients.
• Install and configure hardware and software.
• Maintain and update IT documentation.
• Monitor and manage backup systems.
• Assist with network and connectivity issues.
• Train end-users on IT systems and software.
• Participate in IT projects and technology initiatives.
• Ensure compliance with IT policies and procedures.

Advantageous

• Knowledge of IT security practices: Understanding of cybersecurity principles and best practices.
• Experience with virtual environments: Hands-on experience with VMware or Hyper-V platforms.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Flexible working conditions
• Ongoing training and development opportunities

Company Culture

• Innovation: We encourage innovative thinking and problem-solving creatively.
• Collaboration: Teamwork is at the heart of our success. We work together to achieve our goals.
• Continuous Learning: We are committed to the professional development of our staff.