Technical Writer

Job Description

We are looking for a passionate Technical Writer to join our growing team in Durban. The successful candidate will have experience in creating clear, concise technical documentation, user manuals, and help guides. You will collaborate with various teams to gather information and transform it into easily understandable content for our diverse user base.

Responsibilities

• Develop content strategies to enhance documentation quality and accessibility.
• Create visual aids, including diagrams and screenshots, to accompany written content.
• Conduct usability testing on documentation to ensure clarity and usefulness.
• Assist in the onboarding process for new team members through effective documentation.
• Maintain an organized content repository for easy access to documentation.

Advantageous

• Knowledge of XML and API documentation: Understanding of XML and creating documentation for APIs.
• Experience using documentation tools like Confluence: Proficient in using Confluence or similar tools for documentation management.

Benefits

• Immediate health, dental, and vision benefits
• Pension plan with employer contribution
• Generous leave policies, including paid time off
• Team-building activities and social events

Company Culture

• Continuous Improvement: Always seeking ways to enhance our processes and outcomes.
• Integrity and Respect: We uphold integrity and treat all employees with respect.
• Diversity Hiring: Commitment to diversity and inclusion in our hiring practices.