IT Support Technician

Job Description

We are seeking an IT Support Technician to join our vibrant team in Cape Town. The successful candidate will have a solid understanding of computer systems, mobile devices, and other tech products. You will be responsible for troubleshooting and resolving user issues, offering guidance on IT-related inquiries, and maintaining a high level of customer satisfaction.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Resolve issues related to software, hardware, and network connectivity.
• Maintain and document user accounts and access levels.
• Assist in the implementation of new IT initiatives and systems.
• Provide excellent customer service and support to all users.

Requirements

Education

• Diploma in IT or relevant field
• Bachelor’s degree preferred

Experience

• 4+ years in technical support roles

Technical Skills

• Windows Server Administration
• Remote Desktop Support

Soft Skills

• Customer Service Orientation
• Team Collaboration

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with IT asset management tools: Experience using tools for inventory and asset tracking.
• Basic scripting skills: Ability to automate simple tasks through scripts.

Benefits

• Comprehensive health insurance plan
• Retirement savings plan
• Flexible hours and remote work options
• Support for continuous learning and certification

Company Culture

• Innovation-Driven: We encourage innovative thinking and problem-solving in every role.
• Team Collaboration: Collaboration is key to our success; we work together to achieve common goals.
• Community Engagement: We actively participate in community service and social responsibility initiatives.