IT Support Technician

Job Description

Join our growing team as an IT Support Technician. In this role, you'll be responsible for troubleshooting and resolving various technical issues, assisting users with their IT needs, and maintaining our systems. We are looking for a passionate individual keen on delivering exceptional tech support.

Responsibilities

• Respond to support tickets and ensure timely resolution of issues.
• Train users on new technologies and software.
• Assist in network installations and infrastructure maintenance.
• Monitor system performance and apply necessary updates.
• Engage in preventive maintenance of IT systems.
• Provide feedback to improve support processes and user experience.

Advantageous

• Experience with project management software: Exposure to project management tools such as Jira or Trello.
• Knowledge of cybersecurity principles: Familiarity with basic cybersecurity practices and measures.

Benefits

• Comprehensive medical aid package
• Paid leave days
• Opportunities for remote work
• Employee assistance programs

Company Culture

• Innovative Environment: Our culture fosters innovation, encouraging employees to bring forth new ideas and solutions.
• Recognizing Achievements: We value our employees' hard work by recognizing and rewarding their contributions.
• Inclusive Atmosphere: We strive to create an inclusive atmosphere where every individual's voice is valued.