Help Desk Analyst

Job Description

We are on the lookout for a Help Desk Analyst. In this role, you will be responsible for providing IT support, resolving technical issues, and ensuring that users receive timely assistance. Your efforts will help us maintain seamless operations and high levels of satisfaction within our client base.

Responsibilities

• Provide excellent customer service and support to all users.
• Stay up to date with new technologies relevant to the support team.
• Assist with the testing and documentation of the IT systems.
• Participate in training sessions and workshops to enhance skills.

Requirements

Education

• Relevant IT qualifications or degree
• Bachelor's degree in IT or related field is advantageous

Experience

• 3+ years in help desk support or IT customer service

Technical Skills

• Networking Basics
• Ticketing Systems

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Certification

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience with ticketing software like Jira or Zendesk: Use of ticketing systems for logging and tracking support requests.
• Knowledge of basic scripting: Ability to write simple scripts for routine tasks.

Benefits

• Full range of health benefits, including dental and vision cover.
• Remote work options for certain roles.
• Support for ongoing education.
• Regular team outreach and bonding activities.

Company Culture

• Innovation-Driven: Creativity is encouraged, and we support ideas that drive technological innovation.
• Recognition of Achievements: Our team members’ contributions are recognized and celebrated regularly.
• Work-Life Balance: We support a healthy work-life balance, with flexible hours and respect for personal time.