IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a crucial role in our daily operations. Your main duties will involve troubleshooting, resolving user issues, and implementing IT solutions that enhance our productivity. This position is ideal for someone who thrives on delivering excellent customer service and has a passion for technology.

Responsibilities

• Act as the first point of contact for IT support requests.
• Diagnose and resolve technical issues related to hardware and software.
• Facilitate the setup of new employee workstations.
• Document and track all support tickets through our ticketing system.
• Ensure the security of the IT systems by following best practices.
• Assist with IT projects and system upgrades.
• Provide training and guidance to staff on IT tools and resources.
• Participate in IT maintenance tasks and scheduled updates.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 1-3 years of experience in IT support or a similar role

Technical Skills

• Windows OS
• Networking
• Hardware Troubleshooting
• Microsoft Office Suite
• Remote Support Tools

Soft Skills

• Customer Service
• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Preferred qualification for IT support professionals.
• Experience with Active Directory: Understanding of Active Directory for user management.

Benefits

• Competitive salary package.
• Health and wellness benefits.
• Flexible working hours.
• Opportunities for professional development.

Company Culture

• Team Spirit: We promote a collaborative environment where teamwork is fundamental.
• Innovation: We thrive on innovative thinking and encourage all employees to share their ideas.
• Diversity: We embrace diversity and are committed to creating an inclusive workplace.