General Teller

Job Description

The General Teller will be responsible for conducting a range of banking transactions and ensuring excellent customer service. You will handle cash and financial instruments securely while assisting customers with their banking needs.

Responsibilities

• Handle cash transactions including deposits, withdrawals, and payments.
• Balance cash drawers and reconcile discrepancies.
• Assist clients with account inquiries and resolve any issues or concerns.
• Ensure compliance with banking regulations and security policies.
• Process loan applications within authorized limits.
• Maintain up-to-date customer records and documentation.
• Assist in training of new tellers as necessary.
• Engage with customers to enhance their banking experience.
• Participate in team meetings to discuss customer service improvements.
• Provide feedback for better operational efficiency.

Requirements

Education

• Matric certificate or equivalent
• Relevant qualification in banking or finance is preferred

Experience

• 1 to 2 years of experience in banking or customer service roles

Technical Skills

• Financial analysis

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Financial Risk Management Certificate

Languages

• English: Fluent
• Zulu: Fluent

Advantageous

• Experience in customer relationship management (CRM): Skills in using CRM software to track customer interactions and maintain records.
• Proficiency in Microsoft Office Suite: Ability to use Microsoft Office tools for documentation and reporting.

Benefits

• Comprehensive healthcare coverage.
• Paid time off and holidays.
• Flexible work hours with remote opportunities.
• Employee wellness programs and initiatives.

Company Culture

• Inclusivity: We embrace diversity and encourage a culture where every employee is valued and respected.
• Continuous Improvement: We strive for ongoing enhancement of our services and processes to better serve our customers.
• Community Engagement: We actively participate in community development initiatives, contributing to societal well-being.