Desktop Support Technician

Job Description

As a Desktop Support Technician, you will take on the vital task of ensuring all users experience minimal downtime due to tech issues. You will implement solutions, maintain systems, and provide guidance to users to improve their IT proficiency.

Responsibilities

• Manage and resolve technical queries from users efficiently.
• Participate in IT upgrades and installations.
• Keep up-to-date with technological advancements relevant to the IT industry.
• Assist in disaster recovery planning and execution.
• Ensure compliance with IT security policies.
• Perform data backups according to company protocols.
• Develop user guides and training materials for common issues.
• Engage with team members to enhance the user support experience.

Requirements

Education

• CompTIA A+ Certification or similar credential

Experience

• 3+ years of experience in a similar role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Team Player
• Adaptability

Languages

• English: Fluent

Benefits

• Competitive salary package
• Medical aid and retirement benefits
• Opportunities for professional development
• Friendly and collaborative work environment

Company Culture

• Teamwork: We believe in fostering teamwork and encouraging ideas from every team member.
• Innovation: We encourage innovative thinking and the pursuit of new ideas.
• Respect: A respectful and inclusive environment is paramount to our culture.