IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for supporting hardware and software setups, providing on-site and remote assistance, and ensuring optimal system performance. We seek a proactive and tech-savvy individual ready to contribute to our growth.

Responsibilities

• Conduct routine system checks to ensure operational efficiency.
• Provide solutions while adhering to service level agreements.
• Coordinate with vendors for hardware repairs and upgrades.
• Evaluate and recommend tools and technologies.
• Assist in developing IT policies and guidelines.
• Participate in team meetings to discuss ongoing projects.
• Ensure compliance with security and data protection standards.
• Engage in continuous learning of emerging technologies.

Requirements

Education

• Relevant IT certifications are a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Mac OS
• Printer Troubleshooting

Soft Skills

• Analytical Skills
• Communication Skills

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with endpoint management tools: Experience with tools like SCCM or Mobile Device Management.
• Linux proficiency: Basic Linux command line skills would be advantageous.

Benefits

• Comprehensive health and wellness programs
• Bonus performance incentives
• Training and certifications sponsorship
• Employee discounts on services

Company Culture

• Continuous Development: We promote ongoing training and personal development for all employees.
• Customer-Centric: Our clients are at the heart of everything we do.
• Sustainability Focus: We are committed to sustainable practices and community engagement.