IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you will play a crucial role in maintaining our IT infrastructure. You will be the first line of support for technical issues, assisting users in troubleshooting hardware and software problems. Your expertise will ensure smooth operations and high user satisfaction.

Responsibilities

• Assist in the development and implementation of IT policies.
• Troubleshoot and resolve hardware and software issues quickly.
• Conduct routine maintenance and system updates.
• Provide feedback on user experience to improve IT services.
• Support remote users with technical issues.

Requirements

Education

• Bachelor's degree in Computer Science or IT preferred

Experience

• 3+ years of experience providing IT support

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Customer Service
• Teamwork

Certifications

• ITIL Foundation Certification
• Microsoft Certified Solutions Expert (MCSE)

Languages

• English: Fluent

Advantageous

• Knowledge of IT security principles: Understanding of basic IT security practices and protocols.
• Experience with database management: Hands-on experience with database systems such as MySQL or SQL Server.

Benefits

• Health insurance coverage
• Flexible work hours
• Company-sponsored training programs
• Employee recognition rewards

Company Culture

• Work-Life Balance: We strive to maintain a healthy work-life balance for our employees, offering flexible working arrangements.
• Innovation: Innovation is at our core, and we are always looking for new ideas to enhance our services.
• Team Spirit: We foster a strong team spirit through social events and team-building activities.