IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will be instrumental in maintaining IT systems and providing support to staff. Your technical skills and customer service savvy will enhance productivity and facilitate a positive work environment.

Responsibilities

• Respond to helpdesk tickets and provide timely resolutions.
• Install and update software applications as necessary.
• Provide training to staff on new systems and software.
• Assist in system backups and disaster recovery processes.
• Ensure compliance with IT security protocols and policies.
• Maintain accurate records of IT assets and support activities.

Requirements

Education

• National Diploma in IT or related qualification

Experience

• Proven experience in a support role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Communication Skills
• Team Player

Languages

• English: Fluent

Advantageous

• Experience with VOIP systems: Managing and troubleshooting Voice over IP systems for business communications.
• ITIL Foundation Certification: Basic understanding of IT Service Management and best practices.

Benefits

• Comprehensive health coverage
• Employee assistance programs
• Flexible work hours
• Ongoing training and education support

Company Culture

• Inclusivity: We embrace diversity and promote an inclusive culture for all employees.
• Continuous Learning: Opportunities for ongoing training and development in the IT space.
• Positive Work Environment: Our focus is on creating a supportive and positive workplace for all staff.