IT Support Technician

Job Description

We're looking for a motivated IT Support Technician to join our dynamic team in Cape Town. In this role, you'll provide essential technical support to our clients, assisting with troubleshooting, installations, and user training. If you're passionate about technology and customer service, this is the role for you!

Responsibilities

• Act as the first point of contact for user support inquiries.
• Coordinate with vendors for hardware repairs and maintenance.
• Assist in the backup and recovery of data as required.
• Conduct routine checks on hardware and software systems.
• Help maintain the internal knowledge base for FAQs.
• Participate in training sessions to improve technical skills.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 1-2 years of technical support experience

Technical Skills

• Mac OS
• Active Directory

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Understanding voice over IP technology and support.
• Knowledge of mobile device management: Experience managing mobile devices and applications.

Benefits

• Health insurance and retirement savings plan
• Employee training and development opportunities
• Work-life balance initiatives
• Friendly and inclusive work environment

Company Culture

• Innovation: We encourage creativity and innovation in our work, promoting solution-driven thinking.
• Continuous Improvement: We're committed to continuous improvement for both our products and our people.
• Community Engagement: We actively engage with the local community and support various initiatives.