IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team in Bloemfontein. The ideal candidate will have a strong background in troubleshooting hardware and software issues, providing exceptional user support, and maintaining network systems. This is a great opportunity for someone looking to grow their career in IT support within a supportive environment.

Responsibilities

• Address user concerns regarding hardware and software functionality.
• Support the configuration of user accounts and permissions.
• Manage the deployment of new software applications.
• Ensure compliance with company IT policies and procedures.
• Assist the IT Manager with planning and executing technology upgrades.
• Collaborate with other IT staff to enhance service delivery.
• Perform routine preventive maintenance on IT equipment.
• Provide training sessions to end-users on effective technology use.
• Monitor user feedback to improve IT services.
• Facilitate troubleshooting for network-related issues.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science preferred

Experience

• 3+ years of experience in technical support

Technical Skills

• Linux OS
• ITSM Software

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with help desk ticketing systems: Familiarity with tracking support requests effectively.
• Understanding of cybersecurity principles: Knowledge of security best practices is highly valued.

Benefits

• Comprehensive medical cover
• Annual bonuses based on performance
• Remote work opportunities
• Support for further education and training

Company Culture

• Innovation: We encourage innovative thinking and the sharing of creative ideas.
• Work-Life Balance: We understand the importance of a healthy work-life balance for our employees.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive workplace culture.