IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician! You will provide support across our IT systems, resolve user issues, and contribute to technology upgrades. This position is perfect for an enthusiastic problem-solver with strong communication skills.

Responsibilities

• Conduct regular system checks and diagnostics.
• Assist in the setup of new hardware and software for staff.
• Work collaboratively with the IT team on projects and initiatives.
• Monitor system performance and suggest improvements.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3-5 years of experience in technical support

Technical Skills

• Linux OS
• Basic Hardware Repair

Soft Skills

• Customer Service
• Attention to Detail

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding of security protocols and best practices in an IT environment.
• Familiarity with project management tools: Experience with tools like Jira or Trello for tracking IT projects.

Benefits

• Comprehensive health insurance package
• Retirement savings plan
• Paid time off and public holidays
• Access to training and certification opportunities

Company Culture

• Continuous Improvement: We are committed to learning and growing, both individually and as a team.
• Respect and Inclusion: We foster a culture of respect and inclusion among our diverse workforce.