IT Support Technician

Job Description

Join our Bloemfontein team as an IT Support Technician where you’ll be pivotal in managing and optimizing our IT systems. This role requires a proactive approach to solving problems and enhancing user experience.

Responsibilities

• Provide first-level support to users regarding computer hardware and software issues.
• Troubleshoot and resolve user issues efficiently via phone, email, or onsite.
• Maintain IT documentation and user knowledge base.
• Install, configure, and support network equipment including servers and routers.
• Monitor IT systems performance and suggest improvements.
• Assist in the setup of new workstations and mobile devices for employees.
• Collaborate with IT team to implement new systems and software.
• Manage user accounts and permissions in accordance with policy.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2-3 years of experience in IT support or a similar role

Technical Skills

• Windows OS
• Networking
• Troubleshooting

Soft Skills

• Communication
• Problem-Solving

Certifications

• CompTIA A+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Knowledge of Linux server environments for support.
• Certification in ITIL: Familiarity with ITIL framework for IT service management.

Benefits

• Medical aid and retirement plan contributions
• Paid time off and sick leave
• Opportunities for training and certifications
• Supportive work environment and team activities

Company Culture

• Team-oriented: Collaboration is at the heart of our culture, with a strong emphasis on teamwork and support.
• Innovation-driven: We thrive on innovative ideas and encourage employees to think outside the box.
• Growth-focused: We prioritise the professional development of our employees through ongoing training.