IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our team in East London. You will play a crucial role in maintaining IT infrastructure, troubleshooting issues, and providing effective technical support to users. This position requires a strong understanding of IT systems, excellent problem-solving skills, and a client-oriented attitude.

Responsibilities

• Serve as the first point of contact for IT support issues.
• Implement and enforce IT policies and procedures.
• Perform routine maintenance on IT systems.
• Assist with inventory management of IT assets.
• Provide feedback to management on user needs and system performance.
• Assist in the deployment of new technologies.
• Maintain a high level of customer service at all times.

Requirements

Education

• Degree in Information Technology or related field is preferred

Experience

• 3+ years of experience in technical support or help desk roles

Technical Skills

• Active Directory
• ITIL Foundation

Soft Skills

• Problem Solving
• Teamwork

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Familiarity with scripting languages (PowerShell, Bash): Basic knowledge of scripting for task automation.
• Experience with help desk software (e.g., Zendesk): Understanding of ticketing systems and tracking support requests.

Benefits

• Comprehensive health insurance
• Annual bonuses based on performance
• Remote work options
• Access to online training platforms

Company Culture

• Continuous Learning: We encourage a culture of continuous learning and skills development for all employees.
• Work-Life Balance: Our company strives to provide a healthy work-life balance for all employees.
• Employee Recognition: We believe in recognizing and rewarding the contributions of our employees.