IT Support Technician

Job Description

We seek a skilled IT Support Technician who can provide exceptional support to our technical team. You will be diagnosing and resolving issues, setting up new devices, and contributing to maintaining our IT infrastructure.

Responsibilities

• Offer technical support for all computer systems and applications.
• Implement security measures to protect IT systems.
• Participate in the rollout of new IT solutions or upgrades.
• Provide helpdesk support and resolve issues efficiently.
• Stay updated with the latest technology and industry trends.
• Support data backup and recovery efforts.

Requirements

Education

• Degree in Computer Science or Information Technology

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Linux Administration
• IT Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Familiarity with platforms like AWS or Azure.
• CompTIA Network+ Certification: Understanding of networking concepts and configurations.

Benefits

• Health insurance benefits
• Retirement savings plan
• Work-from-home flexibility
• Regular training and upskilling programs

Company Culture

• Integrity: We value integrity and ethical conduct in all our business dealings.
• Diversity and Inclusion: We believe in building a diverse workforce that reflects the communities we serve.
• Work-Life Balance: We promote a healthy work-life balance to enhance employee satisfaction.