IT Support Technician

Job Description

Join our Durban-based team as an IT Support Technician, where you will be responsible for resolving technical issues for our clients. The right candidate will possess strong problem-solving skills and a keen knowledge of IT infrastructure and support processes.

Responsibilities

• Respond promptly to IT support tickets and requests raised by users.
• Perform regular maintenance on IT systems and tools to ensure optimal operation.
• Manage IT inventories and asset tracking.
• Provide training and updates to users on new software and procedures.
• Assist with IT projects as required and contribute ideas for improvements.
• Keep abreast of the latest IT trends and technologies to enhance service offerings.

Requirements

Education

• National Certificate in IT or equivalent
• Bachelor's degree in IT is highly desirable

Experience

• 3+ years of professional experience in IT support

Technical Skills

• Hardware Repair
• IT Security

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Mac OS: Familiarity with Apple hardware and operating systems is a plus.
• Knowledge of VoIP Systems: Understanding of voice over IP technologies and setup.

Benefits

• Health and wellness benefits
• Paid time off and sick leave
• Flexible work hours
• Professional development opportunities

Company Culture

• Collaborative Environment: We pride ourselves on building a team-oriented workplace that values each team member's input.
• Innovation Focused: Our company stays on the cutting edge of technology, encouraging creative solutions.
• Inclusivity: We actively promote a culture of diversity and inclusion, welcoming team members from all backgrounds.