IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our team in Cape Town. This role involves diagnosing and resolving IT issues, assisting users with technical queries, and maintaining our IT infrastructure.

Responsibilities

• Respond to help desk tickets and provide timely solutions.
• Maintain and troubleshoot PCs, printers, and other peripherals.
• Perform system backups and recovery tasks.
• Assist with software updates and installations.
• Monitor network performance and diagnose issues.
• Ensure data security and compliance standards are met.
• Communicate with vendors for hardware repairs and IT services.
• Manage user accounts and permissions in Active Directory.
• Conduct IT inventory audits regularly.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is advantageous

Experience

• 3+ years of experience in IT support or a related field

Technical Skills

• Windows OS
• Networking
• Remote Support Tools
• Active Directory

Soft Skills

• Customer Service
• Communication
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Hands-on knowledge of cloud platforms like AWS or Azure.
• ITIL Certification: Understanding of ITIL frameworks and processes.

Benefits

• Medical aid cover
• Retirement savings plan
• Flexible working hours
• Opportunities for professional development

Company Culture

• Inclusive Environment: We promote diversity and inclusivity in our workplace.
• Employee Growth: We support continuous learning and skill development.
• Team Collaboration: We believe in working together to achieve our goals.