IT Support Technician

Job Description

We are seeking an IT Support Technician to join our enthusiastic team in Bloemfontein. You’ll be responsible for troubleshooting hardware and software issues, providing top-tier support to our users, and ensuring the IT infrastructure runs smoothly. The right fit will have a knack for problem-solving and a passion for technology.

Responsibilities

• Provide exceptional customer service through effective communication.
• Maintain user accounts and permissions on various systems.
• Support problem identification and resolution for end-user issues.
• Assist in preparing IT reports and metrics.
• Stay updated with the latest technology trends and practices.
• Foster a positive work environment through teamwork.

Requirements

Education

• Diploma in IT or related field
• Bachelor’s degree is a plus

Experience

• 1+ years in IT support roles

Technical Skills

• Linux OS
• Software Installation

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding of security principles to protect IT systems.
• Experience with cloud services: Familiarity with setting up and managing cloud-based services.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company matching
• Flexible work hours
• Employee training and certification support

Company Culture

• Work-Life Balance: We promote a healthy work-life balance and offer flexible working arrangements.
• Employee Growth: We provide support and resources for your career development and growth.
• Positive Work Environment: Our workplace culture emphasizes respect, trust, and mutual support.