IT Support Technician

Job Description

If you’re tech-savvy and enjoy helping people, this IT Support Technician role is for you! Based in East London, this position involves troubleshooting hardware and software issues, assisting users with IT-related concerns, and collaborating with the IT team for improvements. We seek individuals who are proactive and dedicated to customer satisfaction.

Responsibilities

• Monitor system performance and troubleshoot issues proactively.
• Coordinate with vendors for equipment repairs and upgrades.
• Provide support for remote workers as necessary.
• Conduct routine software updates and installations.
• Meet regularly with management to discuss IT support trends and improvements.
• Assist in developing IT training materials and guides for users.

Requirements

Education

• Relevant industry certifications (e.g., CompTIA A+, ITIL) are a plus.

Experience

• 3+ years of experience in IT support strongly preferred

Technical Skills

• Active Directory

Soft Skills

• Adaptability

Languages

• English: Fluent

Benefits

• Retirement plan with matching contributions
• Employee wellness programs
• Paid time off for personal days and holidays
• Opportunities for career advancement within the company

Company Culture

• Continuous training: We prioritize the professional development of our team with ongoing training opportunities.
• Work-life balance: We encourage a healthy work-life balance and provide flexible working arrangements.
• Supportive leadership: Our management supports staff through mentorship and guidance to succeed in their roles.