IT Support Technician

Johannesburg FULL TIME R25,000 - R30,000 / Month
(R300,000 - R360,000 / Year)

Job Description

We are seeking an IT Support Technician to join our passionate team in Johannesburg. In this role, you will provide top-notch technical support to our clients, troubleshoot hardware and software issues, and ensure that our IT systems run smoothly. If you have a strong background in IT support and a desire to help others, we want to hear from you!

Responsibilities

  • Identify and escalate complex issues to senior IT staff.
  • Maintain documentation of all IT processes and procedures.
  • Manage user accounts and permissions in different systems.
  • Coordinate with external vendors for equipment repairs and upgrades.

Requirements

Education
  • Diploma in Information Technology or related course
Experience
  • 3+ years of experience in a technical support role
Technical Skills
  • Linux
  • Database Management
  • Office 365
Soft Skills
  • Teamwork
  • Adaptability

Advantageous

  • Knowledge of cloud services: Experience with cloud technologies and solutions.
  • Project Management skills: Ability to manage small IT projects and initiatives.

Benefits

  • Comprehensive medical aid coverage
  • Retirement plan contribution
  • Employee training programs
  • Work-life balance initiatives

Company Culture

  • Positive Work Environment: Our working atmosphere promotes positivity and productivity.
  • Recognition and Reward: We acknowledge and reward hard work and contributions to the team.
  • Open Communication: We maintain open lines of communication across all levels.
Status: Closed