IT Support Technician

Job Description

We are seeking an IT Support Technician to join our passionate team in Johannesburg. In this role, you will provide top-notch technical support to our clients, troubleshoot hardware and software issues, and ensure that our IT systems run smoothly. If you have a strong background in IT support and a desire to help others, we want to hear from you!

Responsibilities

• Identify and escalate complex issues to senior IT staff.
• Maintain documentation of all IT processes and procedures.
• Manage user accounts and permissions in different systems.
• Coordinate with external vendors for equipment repairs and upgrades.

Requirements

Education

• Diploma in Information Technology or related course

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux
• Database Management
• Office 365

Soft Skills

• Teamwork
• Adaptability

Advantageous

• Knowledge of cloud services: Experience with cloud technologies and solutions.
• Project Management skills: Ability to manage small IT projects and initiatives.

Benefits

• Comprehensive medical aid coverage
• Retirement plan contribution
• Employee training programs
• Work-life balance initiatives

Company Culture

• Positive Work Environment: Our working atmosphere promotes positivity and productivity.
• Recognition and Reward: We acknowledge and reward hard work and contributions to the team.
• Open Communication: We maintain open lines of communication across all levels.