IT Support Technician

Job Description

We are seeking an IT Support Technician to provide technical assistance and support for all computer systems and software applications. The ideal candidate will have solid troubleshooting skills and experience in maintaining hardware and software.

Responsibilities

• Support troubleshooting activities for all IT-related issues.
• Collaborate with the IT team to improve processes.
• Ensure all IT assets are properly maintained and accounted for.
• Participate in IT audits and compliance checks.
• Assist in the procurement of IT supplies and equipment.

Requirements

Education

• National Certificate in Information Technology or related field
• Relevant university degree is preferred

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of Active Directory: Skills in managing user accounts within Active Directory.
• Familiarity with Cybersecurity Best Practices: Understanding of fundamental cybersecurity measures and policies.

Benefits

• Comprehensive health insurance coverage
• Generous leave policy including annual and sick leave
• Continuous learning opportunities and upskilling
• Employee wellness programs

Company Culture

• Respect and Inclusion: We are committed to fostering an inclusive culture that respects diversity.
• Continuous Improvement: We believe in ongoing improvement and personal development.
• Fun Environment: We cultivate a fun and relaxed work atmosphere to enhance creativity.