IT Support Technician

Job Description

Join our dynamic team as we provide comprehensive IT Support services. As an IT Support Technician, you will be instrumental in diagnosing technical issues, offering solutions, and enhancing the user experience for our clients.

Responsibilities

• Provide technical support and assistance to end users on IT-related issues.
• Configure and troubleshoot hardware and software for user workstations.
• Maintain and manage IT assets including computers, printers, and peripherals.
• Conduct regular system updates and maintenance checks.
• Document support interactions and technical procedures for future reference.
• Collaborate with team members to improve IT processes and service delivery.
• Assist with the setup of new user accounts and profiles.
• Ensure compliance with organizational IT policies and security protocols.
• Provide support for audio-visual equipment in conference rooms.
• Respond promptly to IT support requests and escalate complex issues as needed.

Requirements

Education

• Bachelor's degree in Computer Science or a related field

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows Administration
• Network Troubleshooting

Soft Skills

• Customer Service
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Knowledge of managing user accounts and permissions within Active Directory.
• Familiarity with ITIL framework: Understanding of IT service management best practices.

Benefits

• Health insurance coverage
• Monthly transport allowance
• Flexible working hours
• Opportunities for training and development

Company Culture

• Collaboration: We believe in teamwork and encourage collaboration across all levels of the organization.
• Innovation: Our team is encouraged to think innovatively and participate in continuous improvement.