Technical Support Specialist

Job Description

We are seeking a driven Technical Support Specialist to join our Port Elizabeth team. The ideal candidate will possess strong technical skills and a passion for helping clients resolve issues. You’ll play a key role in providing exceptional support and ensuring customer satisfaction.

Responsibilities

• Serve as a primary point of contact for customer support inquiries.
• Analyze and troubleshoot technical issues reported by customers.
• Create and update knowledge base articles for common issues.
• Provide feedback to product development teams based on customer interactions.
• Assist in training new staff members in support procedures.
• Monitor support ticket queues to ensure efficient handling of requests.
• Suggest improvements to enhance customer satisfaction.
• Conduct follow-ups with clients to ensure issues are resolved.

Advantageous

• Experience with ITIL Framework: Familiarity with ITIL processes and methodologies.
• Project Management Skills: Experience in managing small projects or initiatives.

Benefits

• Comprehensive health insurance plan
• Paid time off and holidays
• Professional development stipend
• Team-building events

Company Culture

• Employee-Centric: We focus on the well-being of our staff, promoting a healthy work-life balance.
• Innovation-Driven: We encourage innovative thinking, allowing our team to explore and implement new ideas.
• Supportive Environment: We provide a supportive culture where everyone feels valued and heard.