IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for our clients, providing support and troubleshooting for various issues. Your role is critical in maintaining high levels of customer satisfaction and operational efficiency.

Responsibilities

• Respond promptly to IT support requests and provide efficient resolution.
• Diagnose software and hardware faults and resolve technical issues.
• Configure user accounts and permissions based on company policies.
• Manage inventory of IT assets and equipment.
• Participate in IT projects such as system upgrades and installations.
• Create and update user documentation and troubleshooting guides.
• Coordinate with external vendors for software or hardware repairs.
• Train end-users on new technologies and software applications.

Requirements

Education

• Certificate or Diploma in IT or related field
• Degree in Computer Science or Information Technology is a plus

Experience

• 2+ years of experience in IT support or technical support roles

Technical Skills

• Windows and Mac OS
• Networking
• Remote Support Tools
• Hardware Repairs

Soft Skills

• Customer Service
• Communication

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Office 365 administration: Familiarity with managing Office 365 accounts and settings.
• Knowledge of ITIL framework: Understanding of IT service management best practices.

Benefits

• Medical aid coverage
• Performance bonuses
• Paid time off and sick leave
• Opportunities for professional development

Company Culture

• Team-Oriented Environment: We cherish a collaborative team culture where every member contributes to our success.
• Focus on Growth: We provide our employees with training opportunities to foster their professional growth.
• Inclusivity: Diversity is celebrated in our workplace. All backgrounds are welcome!