IT Support Specialist

Job Description

Join our dynamic team as an IT Support Specialist where you will provide exceptional technical support and assistance to our clients. The ideal candidate will possess a deep understanding of IT systems and be passionate about ensuring smooth operation and maintenance of our technological infrastructure.

Responsibilities

• Provide technical assistance to users via email, phone, and in-person.
• Diagnose and repair hardware and software faults.
• Set up and configure new hardware and software as needed.
• Update and maintain documentation for IT systems and procedures.
• Participate in IT projects and tech rollouts as required.

Requirements

Education

• Degree in Computer Science or IT-related field

Experience

• 3+ years of diverse IT support experience

Technical Skills

• Linux OS
• Virtualization Technologies

Soft Skills

• Adaptability
• Problem-solving

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Scripting Skills: Knowledge of scripting languages like Python or PowerShell for automation tasks.
• Experience with remote support tools: Familiarity with tools like TeamViewer or AnyDesk for remote assistance.

Benefits

• Comprehensive medical aid and wellness programs
• Annual bonus based on performance
• Opportunities for career advancement
• Paid leave and public holidays

Company Culture

• Innovation Driven: We prioritize creativity and encourage our team to think outside the box.
• Supportive Leadership: Our leaders are approachable and supportive, fostering a healthy workplace.
• Community Engagement: We actively participate in community service and local initiatives.