IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our dedicated team in Johannesburg. The successful candidate will be responsible for providing comprehensive technical support to our clients, ensuring that all IT systems run smoothly. You will troubleshoot hardware and software issues, assist with installations, and help maintain network security.

Responsibilities

• Provide hands-on support for IT equipment troubleshooting.
• Resolve software configuration and installation issues.
• Assist in developing user manuals and documentation.
• Participate in the testing and implementation of new technology.
• Ensure compliance with IT policies and procedures.
• Support the IT team in various projects as required.

Requirements

Education

• Bachelor's degree in Computer Science or related field is preferred

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux
• Remote Desktop Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in cloud services such as AWS or Azure: Familiarity with cloud computing platforms and services.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures and practices.

Benefits

• Comprehensive medical aid coverage
• Generous leave policies
• Flexible working conditions
• Access to training and certification programs

Company Culture

• Growth and Development: We offer continuous learning opportunities to our staff.
• Diversity and Inclusion: We are committed to fostering an inclusive work environment.
• Work-Life Balance: We prioritize a healthy work-life balance for our employees.