Insurance Appraisers, Auto Damage

Job Description

We are seeking a detail-oriented Insurance Appraiser for Auto Damage, responsible for examining damaged vehicles and accurately estimating repair costs, ensuring adherence to industry standards while delivering outstanding customer service.

Responsibilities

• Assess damage thoroughly to prepare detailed repair estimates.
• Collaborate with various stakeholders to ensure timely completion of repairs.
• Facilitate effective communications between clients and repair facilities.
• Oversee the repair process from start to finish, providing assessments and ensuring quality.
• Coordinate with claims processing teams for effective claim resolutions.
• Keep abreast of industry trends and updates in automotive repair standards.
• Propose process improvements based on findings from inspections.
• Assist in training new appraisers and sharing best practices.
• Implement safety standards and ensure compliance throughout the process.

Requirements

Education

• Matric certificate or equivalent
• Relevant tertiary qualification in Automotive Engineering or related field is preferred

Experience

• Minimum of 3 years' experience in automotive damage assessment

Technical Skills

• Knowledge of Automotive Repair Processes
• Strong Understanding of Insurance Guidelines

Soft Skills

• Customer Service Skills
• Organizational Skills

Languages

• English: Fluent
• Afrikaans: Intermediate

Advantageous

• Lean Six Sigma Certification: Knowledge of Lean principles for optimal repair process management.
• Familiarity with Project Management Methodologies: Experience in managing projects can be a valuable asset in this role.

Benefits

• Attractive salary with annual bonuses based on performance
• Health and wellness programs
• Employee training and development opportunities
• Work-life balance support with flexible hours

Company Culture

• Inclusivity: We welcome diversity and strive to create a working environment where everyone feels valued.
• Recognition and Rewards: We celebrate achievements and ensure our team is acknowledged for their hard work.
• Work-Life Harmony: We understand the importance of balancing personal and professional commitments.