IT Support Technician

Job Description

Join our dedicated team as an IT Support Technician in Port Elizabeth, where your main responsibility will be to provide high-quality IT assistance and support for our staff. You should be knowledgeable in various operating systems, and possess excellent troubleshooting capabilities to ensure our technology operates at peak performance.

Responsibilities

• Respond to IT service requests and incidents effectively.
• Assist in network monitoring and performance assessment.
• Manage backups and disaster recovery protocols.
• Provide insights for improving IT processes and solutions.
• Ensure that all IT documentation is up-to-date and accessible.
• Collaborate with other IT staff on complex issues for expedited resolution.
• Assist in the implementation of new IT projects and improvements.

Requirements

Education

• Relevant IT certifications or training

Experience

• 3+ years of experience in a help desk or IT support role

Technical Skills

• Remote Support
• Active Directory

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud computing platforms: Exposure to managing cloud services such as AWS or Azure.
• Scripting skills: Ability to automate tasks using scripts, such as PowerShell or Python.

Benefits

• Comprehensive health coverage
• Performance bonuses
• Flexible working hours and hybrid options
• Opportunities for career advancement

Company Culture

• Innovation Driven: We are committed to encouraging creativity and innovative thinking to solve problems.
• Supportive Team: Our staff support each other, creating a warm and welcoming atmosphere for all.
• Work-life Balance: A strong emphasis is placed on maintaining a healthy balance between work and personal life.