Service Desk Analyst

Job Description

As a Service Desk Analyst, you will be the first point of contact for IT-related queries in Durban. Your expertise in troubleshooting and user support will enhance our customer satisfaction levels. This is an exciting opportunity to work in a fast-paced environment while honing your technical skills.

Responsibilities

• Resolve user inquiries efficiently while maintaining high service standards.
• Enhance technical support processes through user feedback.
• Assist with the onboarding of new team members with IT systems.
• Engage in professional development and training opportunities.

Requirements

Education

• Diploma in Computer Science or Information Technology
• Bachelor's degree in IT or relevant field is a plus

Experience

• 2+ years of experience in service desk support

Technical Skills

• Mac OS
• Cloud Services

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Experience with Remote Troubleshooting Tools: Hands-on experience using remote support tools like TeamViewer or AnyDesk.
• Knowledge of ITSM Frameworks: Understanding of IT Service Management processes and frameworks.

Benefits

• Comprehensive health and wellness programs
• Access to professional development courses
• Flexible working hours and remote work options
• Team-building retreats

Company Culture

• Growth and Learning: We invest in our employees' growth through training and development opportunities.
• Work-life balance: We understand the importance of balancing work and personal life.
• Positive Work Environment: Our work environment is designed to be positive and motivating for everyone.