IT Support Specialist

Job Description

We are seeking a skilled IT Support Specialist to join our team in Port Elizabeth. The ideal candidate will play a key role in providing technical support for software and hardware issues, ensuring seamless IT operations across the organization.

Responsibilities

• Provide front-line support for all IT-related issues.
• Perform regular system backups and ensure data integrity.
• Assist in network troubleshooting and connectivity issues.
• Provide user training on software applications and security protocols.
• Work with vendors for hardware repairs and support.
• Maintain up-to-date knowledge of emerging IT trends and technologies.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux OS: Familiarity with Linux systems and commands.
• Knowledge of ITIL Framework: Understanding of ITIL processes and practices for IT service management.

Benefits

• Medical aid and retirement funding
• Opportunities for professional development
• Flexible working hours
• Performance bonuses

Company Culture

• Teamwork: We promote teamwork and collaboration to achieve great results together.
• Innovation: Our culture encourages innovation and encourages employees to share their ideas.
• Growth: We provide opportunities for growth and advancement within the company.