IT Support Technician

Job Description

We are searching for a skilled IT Support Technician to join our team in Durban. In this role, you will be responsible for troubleshooting hardware and software issues, providing excellent customer service, and assisting in the management of IT resources. You will work closely with end-users to ensure a smooth and efficient operation.

Responsibilities

• Deliver exceptional technical support to users.
• Identify and fix hardware, software, and network problems.
• Install and configure new technology.
• Support asset management and inventory tracking.
• Facilitate training and support for new technologies.
• Collaborate with senior IT staff on complex issues.
• Track support tickets and provide follow-up.
• Assist with IT budget planning.
• Participate in IT projects and strategic planning.
• Prepare system documentation and user manuals.
• Ensure compliance with IT policies and procedures.

Advantageous

• Experience with remote support tools: Familiarity with tools like TeamViewer or Zoom for remote assistance.
• Knowledge of cloud services: Understanding of cloud platforms like Microsoft 365 or Google Workspace.

Benefits

• Competitive salary and performance bonuses
• Health and wellness programs
• Professional development and training opportunities
• Flexible working hours
• Paid time off and holidays

Company Culture

• Innovation: We promote an atmosphere of innovation and creativity where every idea is valued.
• Diversity and Inclusion: Our team embraces diversity and is committed to creating an inclusive environment.