IT Support Technician

Job Description

As an IT Support Technician at Tech Support Solutions in Durban, you will play a crucial role in supporting our IT infrastructure. Your responsibilities include resolving technical problems, providing user support, and assisting with the maintenance of IT systems. If you have a knack for problem-solving and enjoy making a difference, this role is for you.

Responsibilities

• Respond to support requests and manage technical incidents.
• Assist with the setup of new hardware and software installations.
• Monitor system performance and carry out preventive maintenance.
• Provide friendly and efficient support to enhance user experience.
• Keep track of inventory of IT assets and supplies.
• Participate in IT projects and assist in their execution.
• Conduct user training and support across the business.
• Update and maintain documentation for IT solutions and processes.
• Engage in continuous improvements for IT procedures and resources.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support or related role

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software
• Remote Desktop Tools

Soft Skills

• Communication
• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience in IT security practices: Understanding of IT security principles and practices.
• Knowledge of cloud services: Familiarity with cloud services like AWS or Azure.

Benefits

• Competitive salary and performance bonuses
• Flexible working hours
• Paid time off and holidays
• Opportunity for career advancement within the company

Company Culture

• Team Spirit: We believe in teamwork and collaboration to achieve our goals.
• Continuous Growth: We encourage the personal and professional development of our team members.
• Inclusive Environment: We value diversity and inclusivity in our workplace, welcoming individuals from all backgrounds.