Service Desk Analyst

Job Description

We are on the hunt for a skilled Service Desk Analyst who will deliver outstanding technical support to our clients. This role requires technical proficiency alongside strong customer service skills, ensuring customer satisfaction through efficient problem resolution.

Responsibilities

• Act as the primary point of contact for IT-related queries.
• Analyze and prioritize incoming support requests.
• Support remote users as necessary, utilizing remote desktop tools.
• Provide feedback on common technical issues for process improvement.
• Assist with inventory management of IT assets.
• Stay current on industry trends and emerging technologies.
• Participate in team meetings and contribute to service improvement.
• Support IT infrastructure by performing system checks and updates.

Requirements

Education

• IT-related diploma or degree
• Relevant certifications are a plus

Experience

• 3+ years of experience in a service desk role

Technical Skills

• Active Directory
• Help Desk Software

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Exposure to AWS or Azure environments.
• Scripting knowledge: Basic scripting experience in PowerShell or Bash.

Benefits

• Comprehensive health cover and medical aid
• Annual leave and public holiday pay
• Support for professional certification
• Collaborative and inclusive working environment

Company Culture

• Innovation and Creativity: We encourage innovative thinking and creative problem-solving.
• Diversity: We celebrate diversity and welcome applicants from all backgrounds.
• Work-Life Balance: We support a healthy balance between work and personal life.