IT Support Technician

Job Description

We are looking for an IT Support Technician to join our Johannesburg team. The successful candidate will provide technical support and troubleshooting for a diverse range of IT issues. Your role will directly impact our operational efficiency, ensuring seamless tech support for our users.

Responsibilities

• Act as a point of contact for IT technical support issues.
• Assist with setup and maintenance of network infrastructure.
• Keep technical documentation up to date.
• Monitor system performance and security.
• Provide recommendations for improving IT systems and support processes.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree preferred

Experience

• 2+ years in a technical support role

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with cloud services: Basic understanding of cloud computing and SaaS solutions.
• Experience with IT documentation: Ability to document processes and maintain an organized knowledge base.

Benefits

• Robust health insurance packages.
• Performance bonus opportunities.
• Training and development programs.
• Work-life balance initiatives.

Company Culture

• Empowerment: We empower our employees to take initiative and lead projects.
• Team Spirit: We value teamwork and strive to create a friendly and supportive environment.
• Work-Life Balance: We promote a healthy work-life balance for all employees, prioritising well-being.