IT Support Technician

Johannesburg FULL TIME R15,000 - R20,000 / Month
(R180,000 - R240,000 / Year)

Job Description

We are seeking a motivated IT Support Technician to join our vibrant Johannesburg team. You will play a crucial role in troubleshooting and resolving IT issues for our clients. The ideal candidate will possess strong technical expertise and a passion for providing excellent customer service.

Responsibilities

  • Diagnose and fix hardware and software malfunctions.
  • Ensure timely and efficient resolution of support tickets.
  • Participate in IT projects and contribute to technology upgrades.
  • Train and assist new hires with IT onboarding.
  • Keep abreast of industry trends and emerging technologies.

Requirements

Education
  • Diploma in Information Technology or related field
  • Bachelor’s degree in Computer Science is a plus
Experience
  • 3+ years of experience in IT support
Technical Skills
  • Mac OS
  • Virtualization Software
Soft Skills
  • Adaptability
  • Teamwork
Certifications
  • ITIL Foundation
  • Cisco Certified Network Associate (CCNA)
Languages
  • English: Fluent

Advantageous

  • Experience with Linux systems: Working knowledge of Linux for troubleshooting and support.
  • Familiarity with scripting languages: Understanding of scripting for automating tasks.

Benefits

  • Comprehensive health benefits
  • Generous leave policy including sick and vacation leave
  • Employee training programs
  • Work-life balance initiatives

Company Culture

  • Continuous Improvement: We are committed to continuous improvement in our processes and services.
  • Open Communication: We encourage open communication among team members and management.
  • Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
Status: Closed