IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our vibrant Johannesburg team. You will play a crucial role in troubleshooting and resolving IT issues for our clients. The ideal candidate will possess strong technical expertise and a passion for providing excellent customer service.

Responsibilities

• Diagnose and fix hardware and software malfunctions.
• Ensure timely and efficient resolution of support tickets.
• Participate in IT projects and contribute to technology upgrades.
• Train and assist new hires with IT onboarding.
• Keep abreast of industry trends and emerging technologies.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor’s degree in Computer Science is a plus

Experience

• 3+ years of experience in IT support

Technical Skills

• Mac OS
• Virtualization Software

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Working knowledge of Linux for troubleshooting and support.
• Familiarity with scripting languages: Understanding of scripting for automating tasks.

Benefits

• Comprehensive health benefits
• Generous leave policy including sick and vacation leave
• Employee training programs
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We are committed to continuous improvement in our processes and services.
• Open Communication: We encourage open communication among team members and management.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.