IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will have the chance to showcase your problem-solving skills and provide vital technical support to our clients. You'll be the frontline support for IT issues, ensuring a smooth and efficient experience for all users.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Monitor and maintain IT systems and infrastructure.
• Coordinate with third-party vendors for external support as needed.
• Generate reports on IT performance and incidents.
• Ensure compliance with cybersecurity protocols.
• Assist users with software installations and upgrades.
• Maintain a friendly and professional demeanor when communicating with clients.

Requirements

Education

• National Diploma in Information Technology or related field
• Bachelor's Degree in Computer Science or related field is preferred

Experience

• 2-5 years experience in similar roles

Technical Skills

• Linux Operating Systems
• Virtualization Technologies

Soft Skills

• Adaptability
• Customer Service Orientation

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with remote support tools: Experience using remote support software such as TeamViewer or AnyDesk.
• Knowledge of IT project management: Experience contributing to IT projects and familiar with project management concepts.

Benefits

• Comprehensive health insurance plan
• Flexible working hours
• Monthly team-building activities
• Generous annual leave policy

Company Culture

• Respect and Inclusivity: We foster an environment where every employee’s contribution is valued.
• Employee Wellbeing: We prioritize the health and wellbeing of our team members.