IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, where you will be responsible for diagnosing technical issues, providing timely support, and maintaining IT infrastructure for our clients.

Responsibilities

• Respond to technical inquiries and issues promptly.
• Install, configure, and maintain computer systems and software.
• Troubleshoot network connectivity issues.
• Maintain accurate logs of support requests and resolutions.
• Assist in implementing and documenting IT policies and procedures.
• Conduct regular backups and data recovery tasks.
• Support upgrades and installations of new systems.

Requirements

Education

• Diploma or degree in IT or related field

Experience

• 2+ years of experience in IT support

Technical Skills

• Troubleshooting
• Networking

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Proficient in tools such as TeamViewer or AnyDesk.
• Knowledge of cloud services: Familiarity with AWS or Azure platforms.

Benefits

• Competitive salary package.
• Health and wellness benefits.
• Opportunities for professional development.
• Flexible working hours.

Company Culture

• Collaborative Environment: We thrive on teamwork, ensuring that every team member's voice is heard.
• Continuous Improvement: We are committed to ongoing learning and growth, both individually and as a company.
• Inclusive Workplace: We embrace diversity and believe it strengthens our team.