Help Desk Technician

Job Description

We are seeking a motivated Help Desk Technician to join our team in East London. You will provide top-notch technical support to our clients, troubleshooting issues and ensuring optimal operations of IT systems. The ideal candidate will possess strong problem-solving skills and a customer-centric approach.

Responsibilities

• Respond to user queries and provide resolutions in a professional manner.
• Analyze support requests and identify recurring issues to propose solutions.
• Assist in system upgrades and migrations.
• Maintain accurate records of support interactions and resolutions.
• Participate in IT training sessions and workshops.
• Provide feedback on support tools and techniques to enhance efficiency.
• Contribute to team projects aimed at improving IT functions.

Requirements

Education

• Degree in Computer Science or a related field

Experience

• 2+ years in a technical support role with a focus on customer service

Technical Skills

• Troubleshooting
• Office Applications

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Knowledge of platforms like AWS or Azure.
• Experience in IT project coordination: Ability to manage small-scale IT projects.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Flexible work hours
• Ongoing training and certifications

Company Culture

• Innovation: We encourage innovative thinking and creative solutions.
• Employee Empowerment: We empower our employees, giving them the tools and autonomy to succeed.
• Work-Life Balance: Strive for a healthy work-life balance is part of our corporate ethos.