IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Johannesburg. The ideal candidate will be responsible for delivering high-quality technical support and ensuring the smooth operation of our IT systems. You will troubleshoot hardware and software issues, assist users with their technical queries, and contribute to system maintenance and upgrades.

Responsibilities

• Diagnose and rectify technical issues reported by users effectively.
• Manage inventory of IT equipment and software licenses.
• Contribute to the development of IT policies and procedures.
• Provide feedback on user experience to improve service quality.
• Stay up-to-date with emerging technologies and industry trends.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3-5 years of experience in IT support or a related field

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• CompTIA A+ certification: Possessing a recognized IT certification demonstrates your foundational IT skills.
• Experience with ticketing systems: Familiarity with systems like Jira or ServiceNow for managing support requests.

Benefits

• Comprehensive health and wellness benefits
• Annual leave and paid public holidays
• Support for professional certifications
• Team-building and social events

Company Culture

• Innovation: We value creativity and encourage our team members to share new ideas.
• Work-Life Balance: We promote a healthy work-life balance to enhance employee well-being.
• Community Engagement: We actively participate in community service and support local initiatives.