IT Support Technician

Job Description

Join our Durban office as an IT Support Technician, where you'll provide essential support to our dynamic team. Your primary duties will involve diagnosing and resolving hardware and software issues, assisting users with technical problems, and participating in IT projects. This is a fantastic opportunity to grow your career in a supportive environment while contributing to our mission of providing exceptional IT services.

Responsibilities

• Deliver exceptional technical support to end-users, addressing all issues promptly.
• Install and configure new computers, software, and peripherals.
• Maintain accurate documentation of support tickets and resolutions.
• Collaborate with IT team members on system upgrades and improvements.
• Participate in IT training sessions to enhance knowledge and skills.
• Maintain inventory of hardware and software assets.
• Identify recurring issues and recommend solutions for improvement.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is preferred

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Hardware Troubleshooting

Soft Skills

• Communication
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Familiarity with managing user accounts and permissions in Active Directory.
• Knowledge of Linux systems: Understanding of Linux operating systems and basic command line usage.

Benefits

• Competitive salary package
• Medical aid and retirement benefits
• Paid time off and public holidays
• Opportunities for professional development

Company Culture

• Team Spirit: We promote a supportive and inclusive environment where teamwork thrives.
• Innovation: Encouraging new ideas and solutions is part of our culture.
• Continuous Learning: We value growth and provide resources for ongoing learning.