Help Desk Technician

Job Description

We are looking for a diligent Help Desk Technician to join our dedicated IT support team in Port Elizabeth. The ideal candidate will be responsible for troubleshooting hardware and software issues, providing technical support to users, and ensuring optimal server and network performance.

Responsibilities

• Act as the first point of contact for IT support issues.
• Troubleshoot computer systems, hardware, and software applications.
• Log and track support requests and incidents.
• Provide training and support on IT systems to users.
• Work collaboratively with other departments to improve IT processes.
• Participate in ongoing IT projects to enhance service provision.
• Update knowledge articles and documentation as necessary.

Requirements

Education

• Relevant technical certification required
• Bachelor's degree in IT or similar is an advantage

Experience

• 3+ years of hands-on experience in a help desk environment

Technical Skills

• Help Desk Software
• ITIL Foundation Certification

Soft Skills

• Time Management
• Teamwork

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems like Zendesk: Familiarity with handling support requests through ticketing systems.
• Knowledge of Active Directory: Understanding of user and group management in Active Directory.

Benefits

• Comprehensive health benefits package
• Generous retirement plan contributions
• Flexible work arrangements
• Ongoing training and growth opportunities

Company Culture

• Team Collaboration: We value collaboration and the sharing of ideas to drive creativity.
• Supportive Environment: Our workplace is supportive, encouraging team members to grow and develop.
• Continuous Improvement: Dedicated to continuous improvement in our services and team capabilities.