Help Desk Technician

Job Description

We are looking for a diligent Help Desk Technician to join our dedicated IT support team in Port Elizabeth. The ideal candidate will be responsible for troubleshooting hardware and software issues, providing technical support to users, and ensuring optimal server and network performance.

Responsibilities

• Give comprehensive support to users across various IT platforms.
• Take ownership of user issues and follow them through to resolution.
• Monitor and maintain IT resources and tools.
• Participate in IT quality control initiatives.
• Ensure adherence to IT policies and procedures.
• Assist with inventory management of IT assets.
• Conduct user training sessions as needed.

Requirements

Education

• Relevant technical certification required
• Bachelor's degree in IT or similar is an advantage

Experience

• 3+ years of hands-on experience in a help desk environment

Technical Skills

• Help Desk Software
• ITIL Foundation Certification

Soft Skills

• Time Management
• Teamwork

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Prior experience in a fast-paced IT support environment: Experience managing multiple support requests efficiently.
• Proficiency in VoIP support technologies: Understanding and experience with VoIP systems.

Benefits

• Comprehensive health benefits package
• Generous retirement plan contributions
• Flexible work arrangements
• Ongoing training and growth opportunities

Company Culture

• Innovation-Focused: We encourage innovation and creativity at all levels.
• Inclusive Team: We are devoted to building a diverse and inclusive team culture.
• Employee Recognition: We recognize and appreciate our team members' contributions.